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Common purchase queries answered
Orders & Downloads!
Check if you have PDF, any Zip software like WinZip, or 7Z and a Word processor installed on your device.
If you are still facing issues, do contact the customer support by E-mail or Live Support for instant resolution.
Your payment process happens in three stages.
- You authorize PayPal or your bank to release the payment.
- PayPal verifies the details and releases the payment or sends a request to your bank and the bank releases the payment.
- PayPal adds the amount to our PayPal account.
Here, the second is the only step that may fail if you removed funds later or if any of your payment details do not match. This leads to a “Pending” status.