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Common purchase queries answered

Orders & Downloads!

This is an instant download. You will be guided to a download page as soon as the payment is completed and a download link will be sent to your preferred email as well. There is no waiting time. Further, you can login to your account and check all the products you have purchased on your dashboard.
You can use the E-mail link, or the download link in your account dashboard on our site to download the product again. If you are unable to access the account due to some reason, you can get it again via email or live chat request whichever is available.

Check if you have PDF, any Zip software like WinZip, or 7Z and a Word processor installed on your device.


If you are still facing issues, do contact the customer support by E-mail or Live Support for instant resolution.

Your payment process happens in three stages.

  1. You authorize PayPal or your bank to release the payment.
  2. PayPal verifies the details and releases the payment or sends a request to your bank and the bank releases the payment.
  3. PayPal adds the amount to our PayPal account.

Here, the second is the only step that may fail if you removed funds later or if any of your payment details do not match. This leads to a “Pending” status.

You can access all products you purchased in one place with your account. Further, you can check out faster if you are logged in.
We do not sell any textbooks, CD ROM versions. kindle books or access cards. This is a test bank or a solutions manual as shown in the product title.
Kindly check if you have purchased the correct textbook edition. Check the sample again to see if the Solution Manual is restricted to odd or even questions only. You may have purchases a “Test Bank” instead of a Solution Manual. In this case, you need to buy the Solution Manual for the book instead.
Still more questions!

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